7abc Privacy Policy

7abc is committed to protecting the privacy and personal data of all individuals who use our platform. We recognise that the players who trust us with their information — including Bangladeshi residents transacting in BDT via bKash, Nagad, Rocket, and Upay — deserve transparency about how that information is handled.

This Policy applies to all personal data collected through the 7abc website at 7abc.bio, including data collected during account registration, identity verification, transaction processing, customer support interactions, and routine platform use. It applies to data collected via desktop browsers and mobile devices alike.

This Policy should be read alongside the 7abc Terms & Conditions and Responsible Gaming Policy. By using 7abc, you confirm that you have reviewed and accepted all three documents. If you do not agree with any part of this Policy, please do not use the platform and contact our support team to arrange closure of any existing account.

7abc collects personal data in the following categories, depending on the nature of your interaction with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity verification photographs), or health information, except where required by responsible gaming obligations (such as self-exclusion status).

7abc uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and operate your 7abc account, including processing logins and account settings changes.
• Identity verification: To confirm that you meet the minimum age requirement of 21 years and that the identity details you have provided are accurate, in accordance with our Know Your Customer (KYC) obligations.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all account activity denominated in BDT.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor patterns of play that may indicate problem gambling and to implement self-exclusion, deposit limits, or time-out measures in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your queries, complaints, and requests submitted via live chat or email.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and game selection of the 7abc platform.
• Legal compliance: To meet obligations under applicable anti-money laundering (AML) regulations and to respond to lawful requests from government or regulatory authorities.
• Marketing communications: To send you promotional offers, game updates, and bonus notifications where you have explicitly opted in to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, except for standard fraud-detection systems that flag accounts for human review.

7abc processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and 7abc — specifically, to operate your account and execute transactions.
• Legal obligation: Processing for KYC, AML compliance, and record-keeping is required by applicable financial and regulatory law.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 7abc's legitimate interest in maintaining a safe, fair, and legally compliant platform. These interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications is carried out on the basis of your explicit, freely given consent. You may withdraw this consent at any time by contacting support.

7abc does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction-related data (wallet number, amount, reference) solely to facilitate your deposit and withdrawal requests. These providers operate under their own privacy policies and data security standards.
• Game providers: Third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and non-identifying game-launch parameters to enable seamless gameplay. They do not receive your full identity or financial details.
• Identity verification services: Specialist KYC service providers may process your identity documents on our behalf to confirm the validity and authenticity of submitted verification materials.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, courts, or regulatory bodies when required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Professional advisors: Lawyers, accountants, and auditors acting under a duty of confidentiality may access limited personal data as required to provide professional services to 7abc.

All third parties with whom we share data are contractually required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

7abc uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are required for the platform to function. They include session authentication tokens, security identifiers, and load-balancing cookies. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences — such as your preferred language setting and display options — to improve your experience across sessions.
• Analytics cookies: Aggregated, anonymised data about page visits and feature usage helps us understand which parts of the 7abc platform are most used and where improvements are needed. No individually identifiable data is transmitted in analytics reports.
• Fraud-prevention cookies: These help us identify unusual access patterns, detect automated traffic, and prevent account takeover attempts.

7abc does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across other websites. You can manage cookie settings through your browser; however, disabling strictly necessary cookies will prevent you from logging in and using your account.

7abc retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration your account remains open and active on the 7abc platform.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with standard financial record-keeping requirements applicable to the platform.
• Identity verification documents: Retained for five (5) years following account closure or the date of verification, whichever is later.
• Customer support records: Retained for three (3) years from the date of the final interaction, to support dispute resolution and service improvement.
• Marketing consent records: Retained for the duration of your account plus two (2) years to demonstrate the basis on which marketing communications were sent.
• Self-exclusion records: Where a self-exclusion has been applied, related records are retained indefinitely to prevent re-registration in violation of the exclusion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification. Where data cannot be immediately deleted due to technical constraints (e.g., backup systems), it is isolated and protected until deletion is technically feasible.

As a 7abc player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 13.

The 7abc platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the associated account, delete the data without retaining financial balances accrued in violation of our age restriction, and notify the relevant guardian if contact details are available.

If you believe that a minor has registered an account on 7abc, please contact our support team immediately via live chat or email so that we can investigate and take prompt action.

7abc implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport encryption: All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Data-at-rest encryption: Sensitive stored data — including identity documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Access permissions are reviewed regularly and revoked immediately when no longer required.
• Audit logging: All access to personal data records is logged and retained for audit purposes. Anomalous access patterns trigger alerts to our security team.
• Penetration testing: Our platform infrastructure is subject to periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that poses a risk to player rights, 7abc will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

While we take all reasonable precautions to protect your data, no internet transmission or electronic storage method is 100% secure. We encourage you to use a strong, unique password for your 7abc account and to never share your login credentials with anyone. 7abc staff will never ask you for your password.

The 7abc platform integrates third-party services to deliver a complete betting and casino experience to players in Bangladesh. Each of these integrations involves a degree of data interaction that is described below:

• Mobile payment providers (bKash, Nagad, Rocket, Upay): Transaction data is shared with your chosen payment provider to process deposits and withdrawals. These providers are independent data controllers under their own privacy policies. 7abc is not responsible for the data practices of these providers.
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): Game sessions are launched via secure API tokens. Game providers receive session identifiers but do not receive your full name, national ID, or financial details. Game results and RNG outcomes are certified by the providers' own testing laboratories.
• Content delivery networks (CDNs): 7abc uses CDN infrastructure to serve static assets (images, scripts, stylesheets) efficiently. CDN providers may log IP addresses for performance and security purposes in accordance with their own policies.

7abc does not embed social media trackers, external advertising networks, or affiliate tracking pixels that would share your browsing behaviour with third-party platforms without your explicit consent.

7abc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is displayed in the "Last Updated" badge at the top of this page.

Where changes are material — meaning they significantly affect how we collect or use your personal data or the rights available to you — we will notify active account holders via email at least seven (7) calendar days before the revised Policy takes effect. Non-material changes (such as typographical corrections or clarifications that do not alter substantive meaning) take effect immediately upon publication.

Continued use of the 7abc platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any revision, you should stop using the platform and contact support to close your account.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a suspected data breach or privacy concern, please reach our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 7abc platform. This is the fastest way to reach us — typical response time is under three minutes.
• Email: [email protected] — this address is plain text and not a clickable link. Responses are provided within 24 hours of receipt during standard operating hours (Bangladesh Standard Time, UTC+6).

When submitting a data rights request via email, please include your registered account username and a brief description of your request. We may ask you to verify your identity before processing sensitive data requests to ensure we are dealing with the authorised account holder.

7abc is committed to resolving all privacy-related queries fairly and promptly. If you feel your concern has not been adequately addressed, you may escalate the matter in writing and it will be reviewed by a senior member of our compliance team within five (5) business days.